Here's What Others Are Saying
About Dee Ann Turner and "It's My Pleasure" ...
Dee Ann Turner publicly reveals for the first time the core DNA of Chick-fil-A's selection process which is the fundamental reason we are recognized among the top ten brands in customer service across all industries.
Dan Cathy
Chairman, President and CEO
Chick-fil-A
This is one of those rare books that contains such deceptively simple wisdom that you'll wonder 'Why doesn't every company do this?'
Patrick Lencioni
President, The Table Group
Author of The Five Dysfunctions
Of a Team and The Advantages
Chick-fil-A is an extraordinary organization with one of the most distinctive and most powerful cultures I have ever studied. Dee Ann Turner has done a masterful job of allowing us to see into this culture and understand what makes it so vibrant and so strong.
Marcus Buckingham
Founder, The Marcus Buckingham Company
Author of StandOut and Co-Author of
Now, Discover Your Strengths
I love Chick-fil-A! The culture is a model for how to create great results for your people and your guests. Read Dee Ann Turner's It's My Pleasure and get your organization headed in the right direction.
Ken Blanchard
Chief Spiritual Officer, The Ken Blanchard Companies
Co-Author of The One Minute Manager and Leading at a Higher Level
The Chick-fil-A culture is one that inspires above and beyond performances in all they do to serve their customers. The company's model of excellence begins with their team and Dee Ann Turner's leadership has been an integral part of its success.
Paul Bowers
Chairman, President and CEO
Georgia Power
It's My Pleasure is a thoughtful blueprint of how to build and sustain a healthy culture.
Alli Worthington
COO, Propel Women
Author of Breaking Busy
Many people love and admire Chick-fil-A. This is a closer look at 'why.' Enjoy and be enriched!
Dr. Henry Cloud
Author of Boundaries: When to Say Yes,
How to Say No To Take Control of Your Life